Wholesale FAQ

Ordering, account approval, tax documentation, shipping, payments, and returns for LEKANI JEWELRY INC wholesale customers.

How do I place a wholesale order?

Register for a customer login, submit your business information and resale documentation, and wait for wholesale account approval. After approval, sign in, select eligible products and variants, review your cart, and complete checkout.

Does registration automatically approve my wholesale account?

No. Registration creates a customer login only. Wholesale access, account status, tax-exempt status, and any payment terms are reviewed and approved separately by LEKANI JEWELRY INC.

How long does wholesale account review take?

Most complete applications are reviewed within 1-2 business days. Missing, expired, or inconsistent documents may delay approval.

Do I need a resale certificate?

A valid resale certificate, seller's permit, or other acceptable exemption document is required for tax-exempt purchasing. Tax-exempt status is not automatic. If approved documentation is not on file, applicable sales tax may be charged.

What is the wholesale minimum order?

The opening order minimum is $100 before shipping and tax. After an approved customer's first completed order, all reorders have no minimum order value and no replenishment-order restriction.

Can I mix and match products?

Yes. You may mix eligible styles, widths, lengths, finishes, and product categories in the same order. The minimum quantity is 1 piece per SKU.

How does quantity pricing work?

Quantity breaks are set by product and may vary by style, size, finish, or configuration. Available tier prices are shown on each product page. Contact us for larger volume or custom-program quotes.

What products do you wholesale?

Our core assortment includes lab-created moissanite tennis bracelets and tennis chains or necklaces, primarily in S925 sterling silver with rhodium or 14K yellow gold plated finishes.

What payment methods do you accept?

Available payment methods are shown at checkout. Approved high-value orders may be paid by bank transfer according to the issued invoice and payment instructions. First orders are prepaid unless approved otherwise in writing.

Do you offer Net Terms?

Net Terms are available only to established customers after order-history and credit review, and require written approval. Creating an account or receiving wholesale approval does not automatically include Net Terms.

Where do orders ship from?

Ready-stock orders ship from San Diego, California after payment confirmation and final quality control. Ready-stock processing is usually 1-3 business days; made-to-order or backorder lead times are confirmed separately.

How are shipping cost and delivery time calculated?

Orders of $499 or more qualify for Free UPS Ground when that service is available for the destination. Orders below $499 may select an available paid shipping method at checkout. Expedited shipping, insurance, signature confirmation, and special-handling charges are not included in the free-shipping offer. Tracking is provided after shipment when available.

Can I change or cancel an order?

Contact us immediately. Ready-stock orders may be changed or cancelled only before picking, packing, final QC, or shipment begins. Shipped orders cannot be cancelled.

How do returns and RMA requests work?

Prior RMA approval is required. Report wrong, missing, damaged, or visibly defective items within 7 calendar days of delivery. Eligible non-defect return requests may be submitted within 14 calendar days and may be subject to a 15% restocking fee. Custom, special-order, altered, closeout, and final-sale items are not returnable except where required by law or approved in writing.

How do I request an RMA?

Email support@lekanijewelry.com with your order number, affected SKU, quantity, photos or video, issue description, and requested resolution. Do not return merchandise until you receive RMA instructions.

Can approved wholesale customers use product images?

Approved wholesale customers may use authorized LEKANI product images and descriptions for resale, provided materials, stones, plating, branding, and product details are represented accurately.

How can I contact LEKANI?

Email support@lekanijewelry.com for wholesale account, product, shipping, payment, return, or RMA questions. Include your order number when contacting us about an existing order.