Customer Help
Shipping Times & Costs
Products are fulfilled from the warehouse shown on each product. U.S. warehouse products ship only to U.S. addresses; China warehouse products can ship worldwide. Mixed-warehouse orders use one payment and ship in separate packages.
Warehouse-specific order preparation.
Destination-specific estimates begin at dispatch.
Customs clearance and local conditions may add time.
Shipping services & cost estimate
Choose your destination and enter the total product weight and merchandise value after discounts, excluding shipping and tax.
Product warehouseTo
Your destination
Loading shipping rates. If unavailable, request a quote at checkout or contact our team.
| Shipping service | Estimated transit | First weight | Additional weight | Estimate (USD) |
|---|
Please enable JavaScript to view destination rates, or contact support@lekanijewelry.com for a quote.
How the shipping estimate is calculated
The first-weight charge covers the initial allowance. Any excess weight is rounded up to the next full additional-weight increment. The current calculation uses the total product weight, with no extra packaging allowance.
For example, a 0.11 kg U.S. E-PACKET shipment is $9.85 for the first 0.1 kg plus $3.17 for one additional 0.1 kg increment: $13.02, provided the parcel meets the service limits.
Small-packet limits
Small-packet services require both a merchandise value below US$100 and a total product weight below 2 kg. A value of exactly US$100 or weight of exactly 2 kg is not eligible. The store minimum is US$99 in merchandise after discounts, excluding shipping and taxes. Orders from US$99 to below US$100 may qualify for small-packet services if the weight, destination and other service requirements are met.
Processing, transit & customs
Order preparation normally takes 2–3 business days. Add the selected service’s transit estimate to this preparation period; estimates are not guaranteed arrival dates. Transit units are shown as supplied for each route. Holidays, customs clearance, address corrections and carrier delays can extend delivery. For time-sensitive orders, contact us before purchasing.
Import duties & taxes
Follow the import-charge treatment shown for your selected service. Import duties are included only where explicitly stated; otherwise applicable import duties, taxes and clearance charges are payable by the recipient. This estimator calculates shipping only and does not add a customs-tax percentage to checkout.
Delivery questions
If an option is missing or your parcel is delayed, damaged or incorrectly delivered, contact support@lekanijewelry.com with your order number and tracking details. A missing quote does not mean free shipping. Track your order or review the return policy.
Payment Methods
Pay securely by credit or debit card. Payments are processed through Stripe, and the seller and merchant receiving payment is LEKANI JEWELRY INC.
Credit & debit cards
Visa
Mastercard
American Express
Discover
Diners Club
Enter your card details in the secure card form at checkout. Card acceptance depends on the issuing bank, country and transaction approval.
Digital wallets
Apple Pay
Google Pay
Express payment buttons may appear on product and cart pages when supported by your device, browser and configured wallet. If a wallet is not available, use the card form at checkout.
Bank transfer
Bank Transfer
Bank Transfer is available by arrangement. Please contact our team before paying to receive the bank details, payment reference and instructions for your order. Do not send a transfer until our team has confirmed the details.
Currency & payment total
Review the currency, shipping charge and final total before confirming payment. Your card issuer or wallet provider may apply currency conversion charges or other fees.
Payment assistance
If payment fails, check whether an order or bank authorization already exists before trying again. Contact your payment provider or our support team when unsure. Never send a full card number, security code, password or one-time verification code by email or WhatsApp.
Cancellation & Returns
Not completely satisfied with your jewelry? We offer 15-day change-of-mind returns for eligible items. Request a return, pack and send your items to the location designated by LEKANI, and receive your refund.
15-day return request window
You must submit your return request within 15 calendar days after receiving your items. Requests made after this period are not accepted under our voluntary return policy. This is the deadline to request a return, not a requirement for the parcel to arrive back within 15 days.
How to return an item
- Submit your request. Contact support@lekanijewelry.com within 15 days of receipt with your order number and the items you wish to return. You can find your order information in My Orders.
- Receive your authorization and return address. Our team will provide the return authorization code and the designated return location. Do not send items to our company address, dispatch address or U.S. warehouse unless instructed to do so.
- Pack and ship your return. Place the items securely in their original packaging, then use suitable protective outer packaging. Put the authorization code on the outside of the parcel and follow the instructions supplied by our team. Send the parcel promptly using a tracked service and provide us with the tracking number.
- Receive your refund. We will process the refund within 48 hours after receiving your returned parcel, subject to checking that the items meet the return conditions. This is our refund-processing time; your bank or payment provider determines when funds appear in your account.
Return conditions
Items must be unused and unworn, in their original condition, with the original packaging. We do not accept items that have been worn, washed, altered or damaged after delivery under this voluntary policy. Items damaged or defective on arrival are handled under our Refunds & Order Support policy.
Custom-made items and items made under a production order are not eligible for voluntary returns or exchanges, unless they arrive damaged or defective.
Return shipping & proof of delivery
The buyer pays return shipping under our voluntary return policy. Pack items carefully so they reach us in the condition in which you received them. Return transit may take 7-30 days.
Keep your postage receipt and use a tracked service. We are not responsible for return parcels lost or stolen in transit under this voluntary policy. Proof of posting and delivery is required to substantiate a return that we have not received. Mandatory consumer rights and legally required remedies remain unaffected.
Order cancellation
| When you cancel | Refund under our cancellation policy |
|---|---|
| Within 24 hours of purchase, before shipment | A full refund, except that credit-card payments are subject to a 4.5% payment-processing deduction. |
| More than 24 hours after purchase, before shipment | A 15% cancellation fee applies. |
| After shipment | The order cannot be cancelled under this policy. Eligible items may be returned after delivery under the return conditions above. |
To request cancellation, contact our team with your order number as soon as possible.
Your statutory rights
This voluntary policy does not limit mandatory consumer rights, including applicable withdrawal rights, remedies for defective goods, or legally required refunds and return costs. The deadlines, exclusions and cancellation deductions above apply only to the extent permitted by law. See Mandatory Consumer Rights.
Refunds & Order Support
If something goes wrong with your delivery, contact support@lekanijewelry.com with your order number, tracking number and relevant details. Keep the packaging and any photos that can help us review the issue.
1. Lost packages
If your order is not received because the package is lost, you are entitled to a full refund, including shipping. We will check the shipment details with the carrier to establish what happened.
2. Missing items
If items are missing from a delivered package, report them within 5 calendar days of receiving the order. You will receive a partial refund for the missing items once the shortage is verified. Include the missing product names or SKUs and quantities.
3. Damaged items
If items arrive broken or damaged, report the issue within 5 calendar days of receiving the order. You will receive a partial refund for the affected items once the damage is verified. Please provide photos of the items and packaging where available. This does not limit any additional remedy required by law.
4. Extended delivery delays
If your order has still not arrived after the applicable period below, you are eligible for a full refund under our extended-delay policy:
- Express shipping (DHL, FedEx, UPS or EMS): more than 45 business days in transit from dispatch.
- Standard shipping (airmail): more than 90 business days in transit from dispatch.
These periods exclude time attributable to customs clearance, natural disasters, incorrect delivery addresses and comparable exceptional circumstances. They are refund thresholds, not normal delivery estimates, and do not replace any earlier remedy required by applicable law.
Customs & tax-related non-delivery
Refund requests based on non-delivery caused by customs clearance or tax issues are not accepted under this voluntary delivery-refund policy, except where applicable law requires a refund or the issue results from our failure to meet our obligations. This exclusion does not remove any import-duty or tax coverage expressly included in your selected shipping service.
Refunds after a return
For an eligible return, we will process the refund within 48 hours after receiving the returned parcel, subject to checking its condition. Actual crediting time depends on your bank or payment provider. Keep your order and refund references. See Cancellation & Returns for the 15-day return request window, conditions and cancellation fees.
Your statutory rights
The reporting periods, transit thresholds and exclusions above describe our voluntary policy. They do not exclude or limit mandatory consumer guarantees, withdrawal rights, remedies against the seller or available payment-provider remedies. See Mandatory Consumer Rights.
FAQ
Who can shop with LEKANI?
LEKANI primarily serves jewelers, boutiques, bridal shops, online retailers, distributors and resellers. Individual customers are also welcome.
How can I see prices?
Create an account or log in to view prices and order. Registration does not require a separate wholesale approval.
What is the minimum order?
The minimum is US$99 in merchandise after discounts, excluding shipping and taxes. Different styles may be mixed to reach this amount.
Can I combine styles for quantity discounts?
No. Quantity discounts apply to each individual SKU. Different styles, sizes and colors do not combine for a quantity-price tier.
Can customers in the United States order here?
Yes. U.S. warehouse products ship only to U.S. addresses. China warehouse products can ship worldwide. Warehouse inventory and packages remain separate within one account, cart and checkout.
Can I buy as an individual?
Yes. Website purchases are open to businesses and individual customers.
Is this the same company as the U.S. store?
LEKANI JEWELRY INC operates the unified website. Products are fulfilled from the U.S. warehouse or China warehouse shown on each product.
When will my order arrive, and what will shipping cost?
Check your destination-specific option and quote. Processing and transit are separate. Contact us before ordering if either the estimate or price is missing.
Does ePacket mean no import tax?
No. Follow the tax treatment stated for the exact service you choose.
Can I return an item because I changed my mind?
Yes. Request a return within 15 calendar days of receipt for eligible unused, unworn items in their original packaging. Custom-made and production-order items are excluded unless damaged or defective on arrival. See Cancellation & Returns for details. Mandatory consumer rights remain unaffected.
Can I use U.S.-store account details to find this order?
Use My Account to review your unified order record. Contact support if a warehouse shipment or tracking number is missing.
Buying guide
Business buyers and individual customers are welcome. Browse our jewelry categories, then review each product’s materials, dimensions and available variations. Select the correct style, color or size before adding it to your cart. Quantity pricing applies only where displayed; check the quantity and unit price before payment.
- Choose the product variation and quantity.
- Review your cart and enter the full delivery address, including postal code.
- Compare the available shipping options and their import-tax treatment.
- Review the currency, total price and payment method before placing the order.
- Keep your order number for support and delivery enquiries.
The website provides one account, cart and payment. Products retain warehouse-specific inventory, shipping eligibility and fulfillment.
Track your order
For an account order, open My Account → Orders to review its status. Order status and a carrier’s parcel-tracking status are different. Use the carrier tracking number provided for your shipment, if available, to check its journey.
If you do not have a tracking number, cannot locate an order, or see no movement after the expected dispatch or delivery period, email support@lekanijewelry.com with your order number. Do not post your address or payment information in a public comment. We will check the order and shipment details.
Privacy policy
See the Privacy Policy for the current notice. Direct privacy requests to support@lekanijewelry.com. Account closure and deletion requests are explained below.
Terms of use
Use this website lawfully, keep your account secure and do not interfere with site security or misuse another person’s information. Our Purchase Terms identify the operator and explain purchases, delivery, returns and consumer rights. External websites have their own terms and policies.
Intellectual property rights
Website text, photographs, designs and brand assets may be protected by intellectual-property rights belonging to LEKANI or their respective owners. Purchasing an item does not by itself grant permission to reproduce site content or use our trademarks as your own. Contact us to request permission for commercial reuse.
To report a possible infringement, email support@lekanijewelry.com with your contact details, the affected page or product URL, the work or right concerned, and information supporting your ownership or authority. We will review the report. This contact is not presented as a registered statutory copyright-agent designation.
Account deletion and personal-data requests
To request closure of your website account or deletion of personal data, email support@lekanijewelry.com from the registered email address and state your request. We may ask for proportionate verification to protect your account. Do not email passwords or payment-card details.
Account closure and deletion of all records are not identical. Information may need to be retained for legal, tax, accounting, fraud-prevention or dispute purposes, as permitted or required by applicable law. We will explain applicable limitations and respond within the relevant legal time limits. Closing an account does not automatically cancel an order or remove existing customer rights. An approved account request applies to the unified website account, subject to records we must retain by law.
Secure purchasing
Start your purchase at https://www.lekanijewelry.com/. Check the domain before entering account or payment details. Use the checkout’s offered payment options and do not bypass browser security warnings.
Use a unique password, sign out on shared devices and treat unexpected payment or password requests cautiously. We do not need your password, full card details or one-time login codes by email. If you receive suspicious instructions, contact support@lekanijewelry.com through a new message. No website can promise absolute security; no third-party security certification is claimed here.
