Jewelry Care Checklist for Retailers & Customers

Moissanite Lightning Heart Necklace in 14K Gold-Plated S925 Sterling Silver — actual LEKANI product image.

A useful care handover should match the actual metal, finish and setting. Prepare the guidance before a piece goes into a display or ships to your customer, and keep the product SKU attached to the care record.

Identify the piece before choosing a cleaner

The lightning heart necklace is listed as 14K gold-plated S925 sterling silver with moissanite. The four-prong round solitaire necklace is listed as S925 sterling silver with moissanite. Keep these material descriptions distinct when preparing care instructions. Do not assume that a cleaner for plain silver is suitable for every plated or stone-set piece.

1 ct Four-Prong Round Moissanite Solitaire Necklace in S925 Sterling Silver: pendant on display — A round solitaire necklace is a separate product from the plated heart design. Check the complete item and stated finish before selecting care guidance.

Keep everyday handling gentle

GIA advises avoiding chemical exposure and storing sterling silver in an anti-tarnish bag or cloth. Store display pieces separately and review the finish before selecting any polishing product. Its cleaning guidance distinguishes silver jewelry with plating or delicate components; use a product specifically compatible with the complete item rather than relying only on the stone identity.

Create a store handling checklist

Record the product SKU and stated metal or finish.
Inspect the clasp, chain and visible setting before display.
Use a clean, soft surface when handling pieces.
Keep pieces separated during storage and transport.
Ask for finish-specific guidance before using a new cleaner or machine.

Pause when something changes

If a clasp no longer closes normally, a stone appears loose or a chain is damaged, set the piece aside for inspection. Do not force the mechanism or promise that a cleaning treatment will correct a structural problem. Record the observed issue and the selected variant when contacting support.

S925 Sterling Silver Double Cross Moissanite Bracelet — Keep bracelet product and SKU details with your care record. This photograph shows the actual product, not a cleaning demonstration.

Give customers useful next steps

Include the verified material wording and a contact route with the purchase. Avoid promises that the jewelry will never tarnish, lose color or cause irritation. For an order issue, direct the customer to the current cancellation and returns guidance and refunds and order support; do not invent a separate care-related return policy.

FAQ: Can I use the same cleaning method on every moissanite piece?

Choose care for the complete item, including metal, finish and setting. If the compatible method is unclear, seek product-specific guidance before cleaning.

Further reading: GIA: Tips on Caring for Jewelry and GIA: How to Clean Jewelry. These are general care sources, not product certification or an endorsement of LEKANI.